Spark Support

Getting access

Spark is invite-only. Your workspace administrator invites you from the Spark web portal (app.runspark.ai). Once invited, sign in to the iOS app with the same email and password. There is no sign-up inside the app.

Help topics

Signing in

• Use the email and password for your Spark account.
• Forgot your password? Tap Forgot password? on the sign-in screen to get a reset link by email.

No workspace?

• If you see "No workspace access," your account hasn't been added to a workspace yet. Ask your administrator to invite you in the web portal, then sign in again.

Leads

• The Leads tab lists your workspace's leads. Pull down to refresh.
• Filter between Open and All. Swipe a lead to Call, or swipe the other way to Message. Tap a lead for full details.

Calling & texting

• Tapping Call opens your phone's dialer with the lead's number.
• The Messages tab and a lead's Message action let you text leads over SMS. Contacts who have opted out of SMS cannot be messaged.

Notifications

• Enable notifications when prompted to be alerted about new leads and replies.
• You can change this anytime in iOS Settings → Spark → Notifications.

Appearance & workspace

• Open Settings (gear icon) to switch between Light/Dark/System appearance, switch workspaces (if you belong to more than one), and sign out.

Your account & data

• Sign out: Settings → Sign out.
• Delete your account: Settings → Delete account sends a deletion request to our team, or email admin@runspark.ai with the subject "Spark account deletion request." We permanently delete your account and associated personal data and confirm by email.
• Privacy: See our Privacy Policy for what we collect and how it's used.

Support options

Need help with Spark, the Spark CRM, mobile app, or integrations such as Zoom? Use any of the options below.

• Create a support case: Email admin@runspark.ai with your workspace name, the email on your Spark account, the feature you're using, screenshots if helpful, and the steps to reproduce the issue.
• Knowledge base: Visit the Spark OS Documentation for setup guides, integration instructions, troubleshooting steps, and app-removal instructions.
• Zoom integration documentation: See the Zoom integration guide for adding, using, troubleshooting, and removing the Spark OS Zoom app.
• Live support: Live screen-share support is available by appointment when needed. Email us to schedule a support session.
• Support hours: Monday-Friday, 9:00 AM-5:00 PM Arizona time, excluding U.S. holidays.
• First response SLA: We target a first response within one business day for standard support requests. Urgent access or production-impacting issues are prioritized.

Spark does not currently operate a public community forum or inbound phone support line. Email support is the primary support channel.